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Troubleshooting out of sync integrations

Overview

GravityZone (on-premises version) integrates server infrastructure inventories. Errors could occur when the integration process encounters an issue where it is unable to resolve it on its own.

You can receive out of sync error messages for the following integrations:

  • VMware vCenter Server
  • Citrix XenServer
  • Nutanix Prism Element
  • Active Directory
Out of sync error message Actions
Invalid Credentials

This error message is triggered by outdated credentials.

To update your credentials:

1.       Go to Configuration > Virtualization Providers.

2.       Click the edit button to open the integration screen.

2.       In the Authentication section enter your credentials.

3.       Click Save.

Connection error A disconnected network interface can trigger this error message.
Check network connectivity between GravityZone and your server infrastructure integration.
Host is slave

You will only find this error message in Citrix XenServer integrations.

Only one Master host exists per cluster, with other slave hosts. When Master host fails, the Slave host becomes a Master.

Follow these steps to change the IP address to match the new Master host:

1.       Go to Configuration > Virtualization Providers.

2.       Click the edit button to open the integration screen.

2.       In the Hostname field, type your new Master host IP address.

3.       Click Save.

Certificate error

You will receive this error message whenever a certificate lifecycle has expired.

To renew your certificate:

1.       Go to Configuration > Virtualization Providers.

2.       Click the edit button to open the integration screen.

2.       Click Save.

3.       Click Accept to renew your certificate.

Host is unknown to master You will only find this error message in Citrix XenServer integrations. For more information, refer to the following Citrix KB article.
Insufficient user rights This error message is specific to a scenario in which a user does not receive rights when you configure the integration.
Unknown error

There are many different types of failures that can affect the integration.

Open an email ticket to further investigate this error message.


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